Frequently Asked Questions
Everything you need to know about GL.iNet networking solutions.
Does GL.iNet offer worldwide shipping?
Yes, we ship our networking products globally. Shipping costs and delivery times vary depending on your location and the selected shipping method at checkout.
What is the warranty policy for routers?
We provide a one-year limited warranty on all GL.iNet hardware. This covers manufacturing defects but does not include damage caused by unauthorized firmware modifications.
Can I return my order if I change my mind?
We offer a 30-day return policy for items in their original packaging and condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
What payment methods are accepted?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I track my shipment?
Once your order is processed, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
Do GL.iNet routers support third-party firmware?
Our devices are built on OpenWrt, offering high flexibility. While we support customization, please note that installing custom firmware may affect your warranty eligibility.